Data & Privacy

Joya 999 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data Joya 999 collects, why we collect it, how we use it, and the rights you have over your own information as a player in Bangladesh.

Last updated: January 2025

Secure Data Storage

All personal data collected by Joya 999 is stored on encrypted servers. We never store your payment credentials directly — transactions are handled through bKash, Nagad, and Rocket's own secure systems.

No Data Selling

Joya 999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account and improve your experience on the platform.

Your Data, Your Control

You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request promptly, usually within 72 hours.

Transparent Cookie Use

We use cookies to keep you logged in, remember your preferences, and understand how players use the platform. You can manage cookie preferences from your browser settings at any time.

Opt-Out of Marketing

If you no longer want to receive promotional emails or SMS messages from Joya 999, you can unsubscribe at any time from your account settings or by contacting support directly.

Breach Notification

In the unlikely event of a data security breach that affects your personal information, Joya 999 will notify affected players promptly and take immediate steps to contain and resolve the issue.

Contents

1 Introduction

Welcome to the Joya 999 Privacy Policy. Joya 999 ("we", "us", "our") is committed to protecting the personal information of every player who registers and plays on our platform at joya-999.app. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

By creating an account on Joya 999 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all players accessing Joya 999 from Bangladesh and should be read alongside our Terms and Conditions.

We take data privacy seriously. Whether you are depositing via bKash, playing a live casino game, or claiming a promotion, your personal data is handled with care and never used beyond the purposes described in this policy.

This Privacy Policy was last updated in January 2025. We recommend reviewing it periodically. Continued use of Joya 999 after any update constitutes acceptance of the revised policy.

2 Data We Collect

Joya 999 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services.

Information you provide directly:

  • Full name and date of birth
  • Mobile phone number
  • Mobile wallet account details (bKash, Nagad, or Rocket number)
  • Username and password (passwords are stored in hashed form only)
  • Identity verification documents when requested (e.g. National ID card)
  • Communications you send to our support team

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, games played, and time spent on the platform
  • Deposit and withdrawal transaction records
  • Session duration and login timestamps
  • Cookie and tracking data (see Section 6)

The table below summarises the main categories of data we collect and their purpose:

Data Category Examples Purpose
Identity Data Name, date of birth, National ID Account verification, age check, fraud prevention
Contact Data Mobile number Account communication, support, security alerts
Financial Data Mobile wallet number, transaction history Processing deposits and withdrawals
Technical Data IP address, device info, browser type Platform security, fraud detection, performance
Usage Data Games played, bets placed, session time Responsible gaming monitoring, platform improvement
Marketing Data Promotion preferences, opt-in status Sending relevant offers (only with your consent)

3 How We Use Your Data

Joya 999 uses the personal data we collect for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purposes listed below.

  • Account management: To create, maintain, and secure your Joya 999 player account.
  • Identity verification: To confirm your age and identity in compliance with responsible gaming obligations.
  • Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
  • Customer support: To respond to your enquiries, resolve disputes, and assist with account issues.
  • Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
  • Responsible gaming: To monitor gaming patterns and intervene where there are signs of problem gambling behaviour.
  • Platform improvement: To analyse how players use Joya 999 and improve the overall experience, game selection, and performance.
  • Marketing communications: To send you relevant promotions and offers — only where you have given your consent to receive them.

We apply the principle of data minimisation — we only collect and use the data that is genuinely necessary for the purposes described above. We do not collect data speculatively or for undefined future use.

4 Legal Basis for Processing

Every time Joya 999 processes your personal data, we do so on one of the following legal grounds:

  • Contractual necessity: Processing your data is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals or managing your account.
  • Legal obligation: We are required to process certain data to comply with applicable laws, including age verification and anti-money laundering requirements.
  • Legitimate interests: We process some data to pursue our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your rights.
  • Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

5 Data Sharing and Third Parties

Joya 999 does not sell your personal data to third parties. We may share your data with carefully selected third parties only where it is necessary to operate the platform and deliver our services to you.

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
  • Identity verification providers: Where required, we may share identity documents with third-party verification services to confirm your age and identity.
  • Technology and hosting providers: Our platform infrastructure is supported by third-party hosting and technology providers who process data on our behalf under strict data processing agreements.
  • Regulatory and legal authorities: We may be required to disclose your data to law enforcement, regulatory bodies, or courts where required by applicable law.
  • Fraud prevention agencies: We may share data with fraud prevention organisations to protect against financial crime and protect the integrity of the platform.

All third parties who process data on behalf of Joya 999 are contractually required to handle your data securely and only for the specific purposes for which it was shared.

6 Cookies and Tracking

Joya 999 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players interact with our services. Here is a breakdown of the types of cookies we use:

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that your account settings are applied correctly. These cannot be disabled.
  • Preference cookies: These remember your language settings, display preferences, and other personalisation choices so you do not have to reset them every time you visit.
  • Analytics cookies: These help us understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Marketing cookies: These are used only with your consent and help us show you relevant promotions. You can opt out of marketing cookies at any time through your browser settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Joya 999 platform.

7 Data Retention

Joya 999 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

  • Active account data: Retained for the duration of your account and for a period of five years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
  • Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
  • Support communications: Retained for two years after the resolution of the relevant enquiry or dispute.
  • Marketing preferences: Retained until you withdraw your consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

As a Joya 999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 72 hours.

You have the right to request a copy of all personal data that Joya 999 holds about you. We will provide this in a clear, readable format within 72 hours of your request.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly from your account settings, or contact support for more significant changes.

You may request that we delete your personal data. We will honour this request where there is no legal obligation requiring us to retain the data. Note that transaction records must be kept for regulatory compliance purposes even after account closure.

In certain circumstances, you may request that we limit how we use your data — for example, while a dispute about its accuracy is being resolved. During this period, we will store the data but not actively process it.

You have the right to receive a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.

Where we process your data based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9 Security Measures

Joya 999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

  • All data transmitted between your device and the Joya 999 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
  • Passwords are stored using one-way cryptographic hashing — we cannot see your password and will never ask you for it.
  • Access to personal data within our organisation is restricted on a strict need-to-know basis. Only authorised personnel can access player data, and all access is logged.
  • Our servers are hosted in secure data centres with physical access controls, redundant systems, and continuous monitoring.
  • We conduct regular security reviews and vulnerability assessments to identify and address potential risks proactively.

While we take every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect your account has been compromised, contact support immediately at [email protected].

10 Children and Minors

Joya 999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any of our services.

If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on Joya 999, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.

11 Changes to This Policy

Joya 999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

We encourage you to review this page periodically. For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly via the mobile number or email address associated with your account.

Continued use of the Joya 999 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Joya 999 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available from your account dashboard after logging in.
  • FAQ: Visit our FAQ page for answers to common privacy questions.

We aim to respond to all privacy-related requests within 72 hours. For urgent security concerns, live chat is the fastest way to reach us.

Your trust is important to us. Joya 999 is committed to handling your personal data responsibly, transparently, and in full accordance with this Privacy Policy at all times.

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